Privacy Notice
SCOPE
This Privacy Notice explains how Rabona and its direct and indirect subsidiaries handle your personal data.
This Privacy Notice applies to the personal data collected from registered users who have an account on our website and visitors to our website.
WHO WE ARE
The operator of this website is the Data Controller of your personal data. We are the data controller because, in the context of our business relationship with you, we decide how and why your personal data is processed in the ways explained in this notice. Together with our joint controller, we maintain the ownership and security of the personal data you provide to us.
WHAT PERSONAL DATA DO WE COLLECT?
Data You Provide to Us Directly
We may collect the following personal data from you depending on how you interact with our services:
Registration Data
To create an account on our website, you may be required to provide personal data including email address, date of birth, country, phone number, gender, full name, social security number, zip code, and username. Upon registering, we automatically receive your IP address and location data.
Due Diligence Data
We collect identity and verification information such as identity card, driving license or passport details, proof of address, social security number, source of wealth or funds, bank identification, and financial information. This is required to comply with due diligence, Know Your Customer, anti-money laundering, age verification, and legal or licensing obligations.
Financial Information
We may collect financial information including bank identifiers and payment system details to facilitate deposits and withdrawals. This information may also be used for identity verification and regulatory compliance.
Personal Data We Collect Automatically
Device Information
We receive information about the device and software you use, including IP address, operating system version, and device identifiers.
Logs and Usage Information
We automatically receive information about your interactions with our services, including activities such as viewing content, clicking ads, searches, session times, pages viewed, navigation paths, and time spent on the website. Some of this data is collected through cookies and similar technologies.
Location Information
We may collect or infer general location information when you use our services.
Personal Data That We Receive From Others
We may collect personal data from other sources to provide and personalize our services or comply with legal obligations, including:
- Publicly available sources such as public records, online platforms, and media
- Commercial databases and third-party entities including financial institutions, fraud prevention agencies, and authorities
- Inferences based on your activity, such as interests and game preferences
- Personal data you have made publicly available
WHY DO WE COLLECT YOUR DATA?
We use personal data to:
- Provide and manage our services
- Respond to questions and requests
- Improve and develop our products and services
- Prevent fraud, illegal activity, and harmful behavior
- Send marketing communications and personalized offers
- Resolve disputes and investigations
- Fulfill legal and regulatory obligations
- Maintain security and technical functionality
WHAT ARE OUR LAWFUL BASES FOR PROCESSING YOUR PERSONAL DATA?
Conclusion and Performance of a Contract
We process personal data to create and manage your account, provide services, and meet contractual obligations.
Legal Obligation
We process personal data to comply with laws and regulations, including identity verification, location determination, risk management, security, regulatory reporting, and responding to legal requests.
Legitimate Interest
We may process personal data to protect our legitimate interests, provided your rights do not override those interests. This includes legal claims, security measures, service improvements, analytics, customer risk management, responsible gaming, fraud detection, and behavioral analysis.
Consent
With your consent, we may:
- Send marketing communications
- Personalize promotions and offers
- Display targeted advertising
- Measure marketing effectiveness
- Administer competitions, rewards, and loyalty programs
HOW WE SHARE YOUR PERSONAL DATA
HOW LONG WE KEEP YOUR DATA
We retain personal data for as long as you maintain an account and as necessary to fulfill the purposes described in this notice.
We may retain data longer when required by law or regulation. Once data is no longer needed, it is deleted or anonymized.
YOUR RIGHTS
You have the right to:
- Access your personal data
- Correct inaccurate or incomplete data
- Request deletion of personal data
- Restrict processing in certain circumstances
- Request data portability
- Object to processing based on legitimate interests or marketing
- Withdraw consent at any time
- Lodge a complaint with a supervisory authority
COOKIES AND OTHER TRACKING TECHNOLOGIES
We use cookies and similar technologies to improve user experience and website functionality. Consent is requested for non-essential cookies. Necessary cookies do not require consent.
DATA SECURITY
We implement administrative, technical, and physical safeguards to protect your personal data from unauthorized access, loss, or misuse. While no system can guarantee absolute security, we continuously review and improve our security practices.
TRANSFER OF DATA OUTSIDE THE EU/EEA
We may process personal data outside the EU/EEA. Appropriate safeguards are implemented to ensure a high level of data protection, including recognized legal transfer mechanisms.
CHANGE IN OWNERSHIP OR CONTROL
In the event of a merger, sale, or change in control, personal data may be transferred as part of the transaction. Any new owner will be bound by the terms of this Privacy Notice unless you provide consent otherwise.
UPDATES TO THIS NOTICE
This Privacy Notice may be updated from time to time to reflect legal, technical, or operational changes. The updated notice applies from the effective date stated.